How it Works

FAQs

General Questions

What's inside the JoJo Siwa Box?

Inside each box, you'll receive a selection of exclusive JoJo Siwa products. These items are limited edition - once they sell out, they're gone forever! Don't miss your chance to add these exclusive Jojo Siwa items to your collection!

Who are we?

The JoJo Siwa Box is brought to you by CultureFly, an official licensee of JoJo Siwa.

Can’t I just buy these items in stores?

No! The JoJo Siwa Box features exclusive items that are not available anywhere else!

How often will I receive My JoJo Siwa Box?

The JoJo Siwa Box is a subscription service. You will receive a new mystery box every quarter, or every three months!

When will my JoJo Siwa Box ship?

Fall Box: Ships Mid-October

Winter Box: Ships Mid-December

Spring Box: Ships Mid-April

Summer Box: Ships Mid to End July

Can I give a JoJo Siwa Box subscription as a gift?

Yes. You can gift a subscription by creating a new account with a new username and password for the recipient.

What countries do we ship to?

We currently ship to the USA and United Kingdom.

How much does shipping cost?

Our boxes will ship anywhere in the USA for a flat rate of $7. Shipping to the UK is $25.

International Customers are required to pay any relevant duties, customs, or taxes associated with their Country, as we have no control or responsibility over them.

Once my box ships, how long will it take to arrive?

Once your box is dispatched via USPS, you will receive a shipping notification and tracking number. At that point, your box will arrive within 1 to 5 business days.

Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.

Why are we asking for your shirt size?

Some boxes will contain amazing JoJo Siwa apparel. We ask for your size at signup to make sure we have your shirt size on file!

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your JoJo Siwa goodies. Both plans are set to auto-renew, so you never ever miss a box.

Quarterly Plan = costs $30.00 plus shipping; you will be billed a month before your box ships.

Annual Plan = costs $27.00 per box plus shipping; you will be billed for all 4 boxes at signup.  

If you choose to sign up for the Annual Plan, you’ll save $3.00 per box!  

If I subscribed to the Quarterly or Annual Plan, do I automatically get renewed?

Yes, you will automatically be renewed for the original plan you purchased.

When will I be billed for a recurring subscription? **Please note, you will be charged in full on initial signup**

At signup, you will be charged $30.00 plus shipping for the Quarterly Plan and $108.00 plus shipping for the Annual Plan. Both plans are set to auto-renew once your initial plan has ended. Please refer below for billing dates:

Spring Box: Billed on March 10th

Summer Box: Billed on June 17th

Fall Box: Billed on September 10th

Winter Box: Billed on November 10th 

What currency will I be charged in?

All orders on thejojobox.com are processed in U.S. dollars.

What payments do you accept?

We accept Visa, MasterCard, American Express, and Discover.

How do I update my payment information?

In order to change your credit card info, log into your account, click Manage Subscriptions > then Billing Information > click on Edit Card.

How do I cancel my subscription?

We’re sorry to see you go! If you have to cancel your subscription, click on the My Account icon > click on Manage Subscriptions > click Cancel > Select your Reason > hit Cancel Subscription.

Quarterly Plans can be canceled anytime. Please note: cancellation means that if you cancel before the date of shipment for the next box, you won't receive or be charged for that box. If you cancel AFTER the shipment date of a box, you will still be charged for that box and your cancellation is only effective for subsequent boxes.

For example, if you got charged for the Fall Box and then you canceled, you will still be receiving the Fall Box, but you will not be getting charged for the Winter Box or any future boxes.

Annual Plans can be canceled at any time. Please note that even though you have canceled your subscription, you won't receive a refund and will still receive all four boxes that you paid for up front. The cancellation of an Annual Plan means that your subscription will not be renewed after the fourth box and you will receive no boxes the following year.

Account Questions

How do I change my t-shirt size?

Log in, click on My Account > then Manage Subscriptions > select Edit on your current subscription > click Change Product Size

How do I change my shipping address?

Log in, click on  My Account Icon > click on Manage Subscriptions > Select Edit on your current subscription, and you will be able to update your billing and shipping addresses.

To avoid having your package lost, please make your updates before the following dates:

Spring Box: March 1st

Summer Box: June 1st

Fall Box: September 1st

Winter Box: November 1st

Exchanges and Returns

An item was broken or damaged in my JoJo Siwa Box. What should I do?

Send an email with a picture of the damaged item to: contact@thejojobox.com

My Shipping box has a dent?

We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.

I received the wrong shirt size. What should I do?

So sorry about that! We work really hard to make sure every box is perfect. If you received the wrong size in your box please send an email to: contact@thejojobox.com